What types of personal data does Excel EMS handle?
We process personal information to enable us to support the provision of healthcare services to patients, maintain our own accounts and records, promote our service, and to support and manage our employees.
We also process personal information about health care workers that deliver services throughout Excel EMS.
We also use information to support and monitor commissioned health services in England and Scotland to enable us to deliver high quality healthcare. This type of information will usually be provided by and to the NHS in an aggregate or anonymised form, so that we cannot identify an individual.
The types of personal information we use include:
• Personal details such as names, addresses, telephone numbers;
• Family details for example next of kin details;
• Education & training records of our staff;
• Employment details, for example for those that work for us either directly or are commissioned by us to provide a service on our behalf;
• Financial details, where we provide a service for payment;
• Lifestyle and social circumstances;
• Visual images, personal appearance and behaviour, for example if CCTV images are used as part of building security;
• Details held in the patient’s record required for the safe planning and transportation of our service users;
• Responses to surveys, where individuals have responded to surveys about healthcare issues.
We may also process sensitive classes of information that may include:
• Racial and ethnic origin;
• Offences (including alleged offences), criminal proceedings, outcomes and sentences;
• Trade union membership;
• Religious or similar beliefs;
• Employment tribunal applications, complaints, accidents, and incident details.
This information will generally relate to our staff.
In terms of patient information, information may include, but not be limited to:
• Clinical information such as diagnoses of medical conditions;
• Infectious status;
• Medications prescribed and currently being administered;
• Height and weight;
• Mobility or service users and details of any special instructions or equipment required;
• Physical or mental health details including any behavioural issues or triggers.