"So easy to book, delivery and post event feedback was excellent"

"Friends, well trained and managed, very smart appearance"

"Straight forward booking process - excellent service, would definitely recommend"

"Friendly and knowledgeable staff, that made sure our visitors received excellent care"

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Experience, Complaints, and Feedback

We are always open to all types of feedback, be it a compliment, a comment or a complaint, as without these observations we would not be able to make the improvements and alterations that make us a better service for you.

For all types of feedback you can fill in the below form or you can telephone us directly in the office by calling 0333 339 4620.

We will ensure any complaint is dealt with in a caring and considerate manner, and we aim to acknowledge any complaint within 48 hours of receipt. We will then investigate the complaint thoroughly and as quickly as possible, whilst keeping the complainant informed throughout the process in a transparent and informative manner.

Please be assured that we take every comment and complaint very seriously, and by making a complaint this will not affect your future use of the service we provide in any way, shape, or form.


XL Team Headquarters - Entrance A - Monkton Hall Hospital Site, Monkton Lane, Hebburn, Tyne & Wear, NE32 5NN

0333 339 4620  |  hello@excelems.com

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